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  • Privacy Policy

    Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.

    User Anonymity and Your Personal Information

    Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.

    Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to Kamsons Pharmacy staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

    Except as stated already, Kamsons Pharmacy will make no attempt to identify individual users who are not logged in to our website. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Kamsons Pharmacy.

    Kamsons Pharmacy will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Kamsons Pharmacy reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Kamsons Pharmacy web services.

    As a condition of use of this site, all users must give permission for Kamsons Pharmacy to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

    All log file information collected by Kamsons Pharmacy is kept secure and no access to raw log files is given to any third party.

    Use of Cookies

    This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

    Cookie Name Description
    _utma, _utmt, _utmb, _utmc, _utmz Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
    Google Analytics stores IP address anonamously on its servers in the US, and neither Michael Bell or Google associate your IP address with any personally identifiable information.
    These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
    These cookies are set only after the user has given consent to us to use cookies.
    Read Google’s overview of privacy and safeguarding data
    _utma – Expiration Time = 2 years from set/update – Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics..
    _utmt – Expiration Time = 10 minutes – Used to throttle request rate.
    _utmb – Expiration Time = 30 mins from set/update – Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
    _utmc – Expiration Time = End of browser session – Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
    _utmz – Expiration Time = 6 months from set/update – Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
    cookie_notice_accepted Cookie which records that you have accepted the cookie on to your computer.
    wfvt_ Cookie set by the Wordfence Security WordPress plugin which notes information about your general geographic location
    wfwaf-authcookie-(hash) Used by the Wordfence firewall to perform a capability check of the current user before the back end website has been loaded. This is only set for users that are able to log into our website.
    wordfence _verifiedHuman Used by Wordfence to protect the site against malicious attacks. This is a strictly necessary cookie.

    How Do I Change My Cookie Settings?

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

    To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

    Contact Forms

    When you submit a contact form to us we collect your name and email address so that we can correspond with you. We will only correspond with you regarding your original enquiry. Your data is only used for the original purpose, and never added to any mailing or marketing lists.

    When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in the application we use to send our newsletters.

    Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

    Ordering Your Prescriptions Online

    When you use our services, some of the information we collect may be about your health and include data from NHS bodies such as your GP or hospital. We understand the sensitivity of this information and will only use it to provide you with these services and fulfil our legal obligations to the NHS or similar bodies.

    As a healthcare provider, we’re regulated by bodies including the GPhC and NHS England. Both of whom may set out requirements which we need to comply with when processing personal data, including timescales for keeping data, reporting requirements and professional codes of practice. Where we provide NHS services, we’re required to comply with NHS Information Governance requirements. One of the requirements is to complete an Information Governance Toolkit which is used to report compliance to a set of information, protection and governance standard to the NHS.

    Where we’re contracted to provide a service to, or on behalf of, the NHS or an individual NHS Trust or body, we’ll use your personal data to help us meet our contractual requirements to that body.

    Dispensing prescriptions

    The information we hold on your personal medical record is used only to enable us to dispense your prescription legally, safely and to fulfil our requirements to you and the NHS. As mentioned above, we may use your address and contact details with your consent to search across our other systems.  You’ll always be asked for your consent to this and your consent can be withdrawn at any time.

    Can I opt out of this?

    No, if you request Kamsons Pharmacy to carry out this service we need to use this information to dispense your prescription safely and legally.

    Summary Care Record

    This is only used with your consent and in emergencies.

    Prescription Detail

    We’ll never use information about your prescriptions for marketing, although we may use it to let you know about services we provide that might be useful and relevant to you when you come into our pharmacy.  For example, when you collect a prescription a Kamsons pharmacist might ask if you’d like to take advantage of our New Medicines Service, a Medicines Use Review or other similar services that may be relevant and useful to you.

    These services are voluntary, but if you choose to use them we’ll need to ask you some health-related questions in order to fulfil our contractual obligations with the NHS. The information you give us will only be shared with the relevant NHS bodies and we won’t use it for any other purpose.

    The Personal Data We Collect

    In order to provide the services you require you may provide us with:

    • your name
    • NHS number
    • gender
    • date of birth
    • home address
    • delivery address
    • e-mail address
    • telephone number

    Links to Other Websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Contacting Us

    If there are any questions regarding this privacy policy, you may contact us using the information below.

    Kamsons Pharmacy (Headoffice)
    6c Bolton Close
    Uckfield
    East Sussex
    TN22 1PH

    email: webadmin@kamsons365.co.uk