COVID-19 and Easter opening
For an explanation of why the price of paracetamol has recently increased please click here
6th April 2020
Nearly all of our pharmacies are now less busy than a fortnight ago and are just closing from 1pm to 2pm each day in order to rest, clean and put away stock. We will be restricting numbers entering our pharmacies so you may have to wait outside. You must then stand well away from the counter and away from other people. Only contactless payments will normally be accepted.
Easter opening: Most pharmacies will be open from 2pm to 5pm on Good Friday and Easter Monday. Our pharmacies will be open for their usual opening hours on Saturday 11th April and all will be closed on Easter Sunday except for Hastings, Peacehaven and Haywards Heath (Bolding Way) Please check on the NHS website to confirm times for your local pharmacy.
Paracetamol tablets and hand sanitisers are now in stock in our pharmacies.
Our pharmacy teams have experienced unprecedented demand to continue to offer our patients and customers access to medicines and high quality service. We have kept our services open to everyone whilst we can and everyone of our pharmacies has remained open each working day throughout this pandemic.
If you have a cough or a temperature, please do not come into our pharmacies. Guidance as to whether you need to self-isolate is available online at https://111.nhs.uk
We will try to provide a high level of service to everyone during the current pandemic but are experiencing extremely high levels of demand. In many pharmacies, two weeks of prescriptions were received in one day.
Most surgeries are taking a few days longer to process prescription requests. Most of our pharmacies no longer have a backlog but it would help if you allow a couple of days extra for prescriptions to be dispensed and note that deliveries are taking an extra three days.
Some of our staff have been subject to isolation and this will delay services further.
Your patience will be appreciated.
Our delivery service is currently provided free of charge. We do not charge the NHS and unlike some other pharmacies, we do not charge patients either. We will continue to provide deliveries to the best of our ability but there will be significant delays where it is possible to provide it.
Despite the Government announcement a fortnight ago, there is still no NHS delivery service for medicines. There is no funding for it and it is still a service voluntarily provided by the pharmacy. It would help greatly, before requesting to join the Kamsons delivery service, if you are able to ask a friend or neighbour instead to collect your prescription for you.
If you wish to know if your prescription is ready, please telephone the relevant pharmacy. If the phone line is engaged, it means that the pharmacy is busy. Unfortunately, the information about your prescription is just held by the pharmacy and using the contact form links to the Kamsons office is no quicker as it does not hold your prescription information.
How you can help?
- If you are ill or isolating, please ask someone else to come and collect or buy your medicines.
- Before requesting a delivery for the first time, please ask your friends or family to collect your medicines for you.
- If you normally receive delivery of medicines from us and you have friends or family able to collect them, then please consider asking them. However, you must telephone your regular Kamsons Pharmacy in good time to say that your medicine will be collected, otherwise it will be dispensed separately for delivery will not be readily available in the pharmacy.
- Order your prescriptions from your surgery in good time, but do not over-order.
- At the moment, using the Patient Access or NHS phone app will be quicker than ordering via our website
- Be patient, like all health services we are experiencing high levels of demand.
- Do not contact us via this website to ask where your prescription is. Please phone your pharmacy or surgery instead. If the phone is not being answered it is because they are busy.
What can you do?
- Wash your hands frequently with soap and water.
- Check the latest guidance at https://www.nhs.uk/
- Please ensure that you have nominated Kamsons to receive your electronic prescriptions. With many doctors’ practices closing their doors to patients walking in without an appointment, you will not be able to easily collect prescriptions from your surgery.
- Treat our staff with kindness- our pharmacy teams have been working harder than ever to try and help as many as they can.